Privacy Policy

LAST UPDATED: May 17, 2021

Jon Bon Jovi Fan Club, Inc. (“JBJFC” “we,” “us” or “our”) is committed to protecting your privacy. The purpose of this Privacy Policy is to disclose what information we collect, how we collect it, with whom we share it, and certain other matters related to such information, including the choices you have regarding our collection of information and our use and disclosure to other parties of information we may have collected from you through www.bonjovi.com and other websites where this Privacy Policy is posted (the “Site”).

Except as otherwise discussed in this Privacy Policy, this document only addresses the collection, use and disclosure of information we collect from you online. For some services, we either collect or transfer personal information to a service provider you have selected, or you may visit other merchants through links on our Site who may collect and use your personal information. We encourage you to ask questions and to be very cautious before you disclose your personal information to others. By using our Site, you acknowledge you have read and understood this Privacy Policy. If you do not agree with our privacy practices as described herein, please do not use the Site.

When we talk about “personal information” in this Privacy Policy, we are talking about any information that identifies, relates to, describes, is reasonably capable of being associated with, or may reasonably be linked, directly or indirectly, with an identified or identifiable individual or device.

Types of information that we collect
How is personal information collected?
How do we use the information we collect?
Who may we share the information with?
Legal basis for processing
Your rights and choices
Data retention and security
Chat rooms, forums, and message boards
Cookies and behavioral advertising
Links to other websites
Children’s privacy
International data transfers
Notification of changes to this Privacy Policy
Your California privacy rights
Whom do I contact with questions or concerns about this Privacy Policy?

(1) TYPES OF INFORMATION THAT WE COLLECT

Site registrations: You may be asked to create an account using a user ID and password in order to take advantage of certain features the Site may choose to offer, including, but not limited to subscription based services.

Newsletter sign-up: If you sign up to receive our newsletter, we will collect your email address.

Promotion registrations: We require all users and/or customers wishing to participate in any of our contests, drawings, sweepstakes, or promotions (collectively, “Promotions”) to complete a participant registration form. During this registration process we generate and collect certain personal information, such as first name, last name, zip code, phone number, age and email address. Winners of Promotions will be required to provide additional personal information such as a shipping address and telephone number. Note that we may ask your permission or otherwise require you as part of the Promotion official rules to allow us to post publicly some of your information on the Site, such as on a winner's page, in the event you win a Promotion. Except as required by applicable law or set forth in the Promotion official rules, we will not post your information without your permission. In some instances, a third party advertiser or sponsor may operate or host a Promotion on the Site, and collect your information. In those cases, where we are not the operator or host of the contest or sweepstakes, we have no control over the information collected and accordingly urge you to review the advertiser's or sponsor's privacy policy applicable to the Promotion before participating.

Product and/or service purchases: In order to complete the purchase of a product and/or service, an online credit card transaction is required. During this process we may collect certain personal information, such as customer's first and last name, the first and last name of the credit card owner, credit card billing address, credit card number, credit card expiration date, customer's shipping address, phone number, and email address. We refer to this information as “order information”.

Personal correspondence: If a customer sends us personal correspondence, such as emails or letters, or submits inquiries to our customer service email or leaves messages on our customer service phone line, we may collect such information into a file specific to such customer. Usage information: When you use our Site or interact with our emails, we collect usage information, such as how you and your device interact with our Site, through cookies and other similar technologies.

We also may collect IP addresses and/or click-stream data for purposes of system administration and to report aggregate information to our advertisers and sponsors. An IP address is a number that is automatically assigned to your device whenever you access the Internet. Our computers identify your device by its IP address. When you request Web pages from the Site, our computers log your IP address.

Click-stream data is information collected by our computers when you request Web pages from the Site. Click-stream data may include such information as the page served, the time, the source of the request, the type of browser making the request, the preceding page view and other such non-personal information. When analyzed, this data helps us analyze how visitors arrive at the Site, what type of content is most popular, what type of visitors in the aggregate are interested in particular kinds of content and advertising, and the like.

Surveys or Voting: From time-to-time we may request personal information from you via surveys or voting polls. Participation is voluntary and you will have the opportunity to decide whether or not to disclose information. At times, you may have to register to vote or to take part in a survey.

(2) HOW IS PERSONAL INFORMATION COLLECTED?

When you visit the Site, we collect information you voluntarily provide to us. For example, when you make a purchase or attempt to make a purchase through the Site, we collect your order information.

We also automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “device information”. We collect device information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, see the Cookies section below.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Third-party payment processing. We use a third party payment processor to process payments made via the Site. In connection with the processing of such payments, we do not maintain financial information such as credit card numbers on our internal databases. Rather, all such information is provided directly to our third party processor, currently Authorize.Net, whose use of your personal information is governed by their own privacy policy, which may be viewed at https://usa.visa.com/legal/privacy-policy.html.

(3) HOW DO WE USE THE INFORMATION WE COLLECT?

Generally, our use of your personal information depends on the purpose for which you provided it. For example, if you provide personal information in the context of a Promotion operated through the Site, we use your personal information to contact you for winner notification, prize delivery confirmation or other related purposes. We use the order information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we may use this order information to:

Communicate with you;
Screen our orders for potential risk, fraud, billing, administrative matters or notices;
When in line with the preferences you have shared with us, provide you with information or advertising related to our products or services; and
Resolve disputes and troubleshoot problems.

We internally use personal information about our customers to improve our marketing and promotional efforts, to statistically analyze Site usage, to improve our content and product offerings and to customize our Site's content and layout. We believe these uses allow us to improve our Site and provide better service to our customers.

We use the device information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

(4) WHO MAY WE SHARE THE INFORMATION WITH?

Information we collect may be accessed by a variety of parties, depending upon the purpose for which the information was originally collected, the terms of that engagement, and the policies into or out of which you have opted. We share or disclose your personal information with/to the following categories of third parties for the following reasons:

Service providers: We share with third party service providers, agents or independent contractors who help us maintain our Site and provide other administrative services to us. For example, we use Google Analytics to help us understand how our customers use the Site – you can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. These third parties are subject to stringent data security and confidentiality requirements.

Affiliates and partners: From time to time, we may send you offers from our affiliates and our promotional partners based on the information you have provided us, and with your consent where required by law. We may also provide information we collect about you to third party companies regarding promotions and other opportunities / offers. These third parties are subject to stringent data security and confidentiality requirements. Transactions: We may share your personal information in the course of any reorganizations process, including, but not limited to, mergers, acquisitions, and sales of all or substantially all of our assets.

Legal disclosures: We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our or others’ rights, property, or safety.

(5) LEGAL BASES FOR PROCESSING

If you are a European resident, our lawful basis for collecting and using the personal information described in this Privacy Policy will depend on the information concerned and the specific context in which we collect or use it. In general, we are processing your personal information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above that are not overridden by your data protection interests or fundamental rights or freedoms.

Specifically, the processing of the above listed personal information is based on the following legal grounds:

Contact information / Registration data / Purchase data / Communications: We process this data, Art. 6 (1) (b) GDPR in order to:
- provide and administer our services;
- process your requests and orders for products and services;
- respond to an inquiry and any related activity that may result from your inquiry; and
- post your comments, feedback and/ or questions on the Site.
Usage Data: We have a legitimate interest in processing this data, Art. 6 (1) (f) GDPR. Our interests are:
- ensuring the security and integrity of this Site and its content; and
- improving or otherwise develop this Site and our products and services.
Surveys / Voting: We have a legitimate interest to process personal information submitted by voluntary participation in a survey or promotional offer, Art. 6 (1) (f) GDPR. Our interests are:
- improving our Site and products; and
- promoting our services.
Profile data: We collect and process this data only with your consent, Art. 6 (1) (a) GDPR.

The sharing of personal information is based on the following legal grounds:

With other user of the Site: We share your data in order to provide our services, Art. 6 (1) (b) GDPR.
As necessary to administer, market, or sponsor promotions and surveys: We share your data in order to provide our services according to the survey or promotion, Art. 6 (1) (b) GDPR.
With legal, governmental, or judicial authorities: We share your data in order to defense rights, Art. 6 (1) (c) GDPR.
As necessary to pursue a legitimate business or legal need / to prevent physical, financial, or other harm, injury or loss: We have a legitimate interest to share your data, Art. 6 (1) (f) GDPR. Our interest is to provide our services and prevent damages.
With third party advertisers and networks / with third parties outside this Privacy Policy / aggregated or de-identified data: We share your data only with your consent, Art. 6 (1) (a) GDPR.

(6) YOUR RIGHTS AND CHOICES

It is possible for you to use much of our Site without giving us any personal information. When you do register with us or give us personal information, you will have an opportunity at the time we collect your information to limit e-mail communications from us and from our third-party partners. You can request at any time that we not send future e-mail to you either by unsubscribing from the communication or by contacting us at customerservice@bonjovi.com.

If your personal information changes (such as your zip code), or if you no longer desire to access our Site, we will endeavor to provide a way to correct, update or remove the personal information you have provided to us. This can be done by making changes to your profile, by using an option out message in an email, or by emailing us at customerservice@bonjovi.com.

Depending on where you are located, you may have the following additional rights guaranteed to you:

The right to confirm the existence of processing
The right to access personal information we hold about you
The right to request that your personal information be corrected, updated, or deleted
The right to request the anonymization, blocking, cancelation or elimination of unnecessary or excessive data
The right to data portability
The right to receive information about the sharing of your personal information
The right to receive information about the possibility of not providing consent for a specific purpose and the consequences of the denial
The right to revoke consent previously given to us
The right to object to or oppose the collection and processing of your personal information at any time

To exercise these rights, either email us or mail your written request to:

Jon Bon Jovi Fan Club, Inc.
c/o Sussman & Associates
700 12th Ave S
Nashville, TN 37203
customerservice@bonjovi.com

(7) DATA RETENTION AND SECURITY

When you place an order through the Site, we will maintain your personal information for as long as necessary for the purposes for which the personal information was provided. For example, we maintain order information for our records unless and until you ask us to delete this information.

We use industry standard efforts to safeguard the confidentiality of your personal information. However, please keep in mind that "perfect security" does not exist on the Internet and/or the World Wide Web. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you understand that any information that you transfer to us is done at your own risk.

The safety and security of your information also depends on you. Your password is an important part of our security system, and it is your responsibility to protect it. You should not share your password with any third party, and if you believe your password or account has been compromised, you should change it immediately.

(8) CHAT ROOMS, FORUMS, AND MESSAGE BOARDS

The Site may make chat rooms, forums and message boards available to its users. You are not required to provide any personal information when using these areas but you may choose to do so. If you post personal information online, it will be publicly available and you may receive unsolicited messages from other parties. We cannot ensure the security of any information you choose to make public in a chat room, forum, or message board. Also, we cannot ensure that parties who have access to such publicly available information will respect your privacy. Please exercise caution when deciding to disclose personal information in these areas.

(9) COOKIES AND BEHAVIORAL ADVERTISING

As with many websites, the Site uses standard technology called "cookies," which are small data files that are transferred to your computer when you allow your browser to accept cookies. We, and our authorized third parties, use session cookies and persistent cookies. Session cookies only last for the specific duration of your visit and are deleted when you close your browser. Persistent cookies remain on your device’s hard drive until you delete them or they expire. Different cookies are used to perform different functions. For example, cookies automatically identify your Web browser to the Site whenever you visit the Site, and make using the Site easier for you by saving your passwords, purchases, and preferences. By tracking how and when you use the Site, cookies help us determine which areas are popular and which are not. Many improvements and updates to the Site are based on data obtained from cookies. Accepting cookies allows you, among other things, to personalize your experience on the Site. Cookies may also allow the Site to present to you advertising which may be of interest to you. If you do not want information collected through the use of cookies, you generally can opt out of providing this information by turning the cookies off in your browser; however, some areas of the Site may not provide you with a personalized experience if you have disabled the use of cookies.

We use the following cookies on our Site:

Strictly Necessary Cookies
These cookies are essential in order to enable you to move around the Site and use its functionalities.

Functionality Cookies
These cookies remember choices you make such as the country you visit our Site from, language and search parameters. This data can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant. The information these cookies collect may be anonymized or pseudonymized and they cannot track your browsing activity on other sites.

Performance Cookies
These cookies collect anonymous or pseudonymous information on how people use our Site.

Marketing and Advertising Cookies
These cookies provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. The Network Advertising Initiative also offers a means to opt-out of a number of advertising cookies. Please visit www.networkadvertising.org to learn more. Note that opting-out does not mean you will no longer receive online advertising. It does mean that the company or companies from which you opted-out will no longer deliver ads tailored to your preferences and usage patterns.

Do Not Track: Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

(10) LINKS TO OTHER WEBSITES

You should be aware that when you are on the Site you could be directed to other sites beyond our control. For example, if you "click" on a banner advertisement, the "click" may take you off the Site onto a different website. This includes links from advertisers, sponsors and partners that may use the Site's logo as part of a co-branding agreement. These other websites may use their own cookies, independently collect data or solicit personal information and may or may not have their own published privacy policies. If you visit a website that is linked to our Site, you should consult that site's privacy policy before providing any personal information. This Privacy Policy does not apply to any information you submit to third-party websites, including, without limitation, any websites that may be connected to our Site by hypertext link or otherwise.

(11) CHILDREN’S PRIVACY

Our Site is not intended for children under the age of 13 (in the U.S.) or 16 (in the EU) (“children” or “child”). We do not knowingly collect personal information from children. In the event that we learn that a child has provided us with personal information, we will delete such personal information without undue delay.

(12) INTERNATIONAL DATA TRANSFERS

We are based in the U.S. If you choose to provide us with information, please understand that your personal information may be transferred to the US and that we may transfer that information to our affiliates and subsidiaries or to other third parties, across borders, and from your country or jurisdiction to other countries or jurisdictions around the world such as Canada. If you are visiting the Site from the European Union (“EU”) or other regions with laws governing data collection and use that may differ from U.S. law, please note that you are transferring your personal information to the U.S. and other jurisdictions which may not have the same data protection laws as the EU. We put in place appropriate operational, procedural and technical measures in order to ensure the protection of your personal information. You acknowledge you understand that by providing your personal information: (i) your personal information will be used for the uses identified above in accordance with this Privacy Policy; and (ii) your personal information may be transferred to the U.S. and other jurisdictions as indicated above, in accordance with applicable law.

(13) NOTIFICATION OF CHANGES TO THE PRIVACY POLICY

We reserve the right to update or change this Privacy Policy from time to time. If so, any such changes will be posted on this page, so that we may keep our users informed of our privacy practices. Accordingly, we recommend that you consult this page frequently so that you are aware of our latest policy and/or any changes to this Privacy Policy. If we make material changes to this Privacy Policy, we will notify you more directly, such as by placing a prominent notice on our Site or via email at the email address we have on file for you. Your continued use of the Site shall constitute your acceptance of any such new or revised terms of this Privacy Policy.

(14) YOUR CALIFORNIA PRIVACY RIGHTS

California Civil Code Section 1798.83 permits visitors to the Site who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please email customerservice@bonjovi.com and put “Shine the Light Request” in the subject line of your email.

(15) WHOM DO I CONTACT WITH QUESTIONS OR CONCERNS ABOUT THIS PRIVACY POLICY?

For more information about our privacy practices, this Privacy Policy, your dealings with this Site, if you have questions, or if you would like to make a comment or complaint, please contact us by email at customerservice@bonjovi.com or by mail using the details provided below:

Jon Bon Jovi Fan Club, Inc.
c/o Sussman & Associates
700 12th Ave S
Nashville, TN 37203